Managed Support Services
Many projects fail after a successful implementation due to the lack of post-implementation planning. We combine best practices support and product expertise with consultants that are familiar with your environment to ensure success with your IBM technology investment. We offer:
> Service Level Agreement (SLA) that outlines all applicable severity levels and response times for your environment.
> Consultant-level skills on demand for environmental support, application fixes, and minor enhancements.
> Single 24/7 support phone number
> Cost-effective post-implementation support and better anticipation of your future needs.
> Liaison between your team and IBM product PMRs and resolving outstanding issues.

Portal Solutions
KSProtocol's Portal Solutions provides a comprehensive set of packaged solutions combining IBM WebSphere Portal software and expert business and technical consulting skills for portal installation and development. Our Portal Solutions provide consolidated access to applications, documents, e-mail, and people in a centralized location to help you work smarter. Beyond information exchange, advanced portal technology allows you to run your entire business tighter and efficiently. It's all about your business: the daily transactions, the workflow and procedures of your employees, customers and partners.